Research / Personas / Workflows / Interactive Design / Prototype
This project I was tasked with combining multiple internal support tools into a all in one tool. I researched all the tools that I was combining and created workflows and mind/IA maps for each product. I then surveyed all internal users on what they liked/disliked about each product.taking that information i was better able to design a product that would actually work how they needed. with help from the developers we updated the workflows and I started prototyping.